CUSTOMER SERVICE

Body Redesigning by Joe Christiano® Customer Service Is Here to Help
Our customer service is available at these times:
Monday through Friday
9:00 a.m. EST to 5:00 p.m. EST
at custsvc@bodyredesigning.com
Tel: (386) 738-6616 Fax: (386) 738-6330

Frequently Asked Questions
What do you want to know about Body Redesigning by Joe Christiano® products? This FAQ section is your sound board. Ask us questions; let us know your concerns. Read questions from other Body Redesigning by Joe Christiano® users and learn the answers. If you can’t find the answer to your question, click here. A customer service representative will respond within 24 - 48 hours during our normal business operating hours indicated above.

Taxes

  • Do you tax all product purchases?

    Payment

  • What method of payment do you accept for product purchases?

    Shipping

  • How quickly will my purchase be shipped?

    Order Information

  • Where can I find information about the status of my order or past orders?

    Canceling an Order

  • Can I cancel my order?

    Returns

  • What is your return policy?

    Privacy Policy

  • What is your privacy policy?

    Terms and Conditions of Product Purchases

  • What terms and conditions am I agreeing to when I purchase a product from Body Redesigning by Joe Christiano®?

    Taxes
    We are required to tax only those orders shipped to addresses in Florida. Tax will not be charged on ingestibles such as proteins and vitamins.

    Payment
    We accept MasterCard, Visa, and American Express. Charges made to your card will include the cost of the product(s) you order and a tax only if the order(s) is/are billed to an address in Florida. Your credit card will be charged only when your order is shipped. All credit card transactions are secure, as outlined in the Body Redesigning by Joe Christiano® privacy policy.

    Shipping
    It is our intention to deliver your order in a quick, timely fashion. During the purchase process you select a shipping method for the products you are ordering. As soon as each order is fulfilled, it will be shipped via the method you selected. Each delivery will include packing slips. Items may be shipped by a variety of carriers. Rates include shipping and handling fees.

    Order Information
    If you need information on your order status e-mail custsvc@bodyredesigning.com.

    Canceling an Order
    If you submit an order and wish to cancel it, you’ll need to contact our customer service department. They may be able to cancel it before shipment. However, if the representative cannot cancel your order before shipment, you can e-mail custsvc@bodyredesigning.com for specific instructions.

    Returns
    If you are not satisfied with a product and wish to return it, please e-mail your order number and request to custsvc@bodyredesigning.com. There are specific return procedures to follow, so doing this will ensure that your return is correctly processed. Upon receiving your e-mail, a customer service representative will contact you and provide the information you need to complete the return. You have within 30 days of your purchase to return the order.

    Privacy Policy
    Body Redesigning by Joe Christiano® has taken reasonable steps to limit the use of information provided by you to those described in its privacy policy, but it can not guarantee that the information will be immune to exposure because of technical problems or the deliberate actions of unauthorized intruders into the Web site.

    Terms and Conditions of Product Purchases
    Your use of our site to purchase goods from Body Redesigning by Joe Christiano® indicates your acceptance of our terms and conditions.